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Online Appointment Booking Process for a Healthcare Company
We developed a seamless appointment booking system using Salesforce, LWC, and Apex, enhancing patient experience, physician scheduling, and payment processing.
Customer
Healthcare Clinic
Country / Region
United States
Industry
Healthcare
Highlights
User-Friendly Patient Portal
Dynamic Doctor Listings
Physician Confirmation Workflow
Real-Time Communication
Client Requirements
- The client envisioned a solution that leverages Salesforce to create a user-friendly platform for patients to book appointments seamlessly.
- Additionally, the system is needed to facilitate the appointment confirmation process for physicians, allowing them to manage their schedules effectively.
Challenges
User-Friendly Patient Portal
Designing an intuitive and user-friendly patient portal using Lightning Web Components (LWC) to ensure that patients of varying technical backgrounds can easily navigate through the appointment booking process.
Dynamic Doctor Listings
Implementing a dynamic system that provides patients with a list of available doctors based on their selected medical issue, requires a sophisticated algorithm to present relevant and accurate options.
Prescription and Medicine Shopping Integration
Integrating a comprehensive prescription management system within the portal to allow patients to view and order prescribed medications. Ensuring that the system complies with healthcare regulations and securely manages sensitive patient information.
Solutions
Intuitive Patient Portal
A user-friendly portal was designed using Lightning Web Components (LWC), providing patients with a seamless experience from appointment selection to payment.
Physician Confirmation Workflow
Developed a physician confirmation workflow that allowed doctors to review and confirm appointment requests, ensuring optimal scheduling and minimizing scheduling conflicts.
Dynamic Doctor Listings
Implemented a dynamic doctor listing feature based on the selected medical issue, allowing patients to explore detailed profiles and choose their preferred healthcare provider.
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Technical Stack
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COMPANY
A leading healthcare provider sought a modern solution for appointment booking and physician schedule management. They required an intuitive patient portal, dynamic doctor listings, secure payments, and real-time communication features.
Conclusion
This Salesforce-powered solution transformed appointment management, optimizing scheduling, reducing conflicts, and enhancing patient care, making the process more efficient and user-friendly.
Benefits
Enhanced Patient Experience
The user-friendly interface and dynamic features improved the overall patient experience, making appointment booking and management convenient.
Optimized Physician Scheduling
The solution streamlined the appointment confirmation process for physicians, optimizing their schedules and reducing the risk of overbooking.
Efficient Payment Processing
Secure payment integration simplified the payment process for patients, providing a seamless end-to-end experience.
Improved Communication
The real-time messaging feature improved communication between patients and physicians, fostering a collaborative and patient-centric approach to healthcare.
