Key Responsibilities & Requirements
- Gather, analyze, and document business requirements specific to Salesforce solutions.
- Collaborate with clients, developers, and architects to design scalable Salesforce implementations.
- Create BRDs, FSDs, user stories, and process flows aligned with Salesforce best practices.
- Conduct requirement workshops, gap analysis, and solution validation.
- Support Salesforce configuration, testing, and UAT activities.
- Translate business needs into functional and technical specifications.
- Strong understanding and hands-on experience with Sales Cloud, Service Cloud, and Marketing Cloud.
- Proficiency with project and documentation tools such as JIRA, Confluence, and Lucidchart.
- Knowledge of Salesforce ecosystem across Sales, Service, and Marketing functions.
- Excellent communication, stakeholder management, and analytical skills.
- Salesforce Admin or Business Analyst certification preferred.
