Job Requirements
- 5–6 years of experience delivering Salesforce consulting, implementation, and business transformation projects.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and Experience Cloud, with hands-on experience configuring standard platform capabilities.
- Gather, analyze, and document business requirements while translating them into scalable Salesforce solutions.
- Conduct discovery workshops, stakeholder meetings, and solution demonstrations to align business needs with platform capabilities.
- Configure Salesforce features including objects, fields, validation rules, Flows, approval processes, reports, dashboards, and security settings.
- Collaborate with architects, developers, QA teams, and business stakeholders throughout the project lifecycle.
- Support system integrations, data migration activities, user acceptance testing (UAT), and production deployments.
- Recommend platform improvements and optimization opportunities to maximize business value and user adoption.
- Create functional specifications, process documentation, user stories, and training materials for end users.
- Working knowledge of Salesforce integrations, APIs, and data management tools such as Data Loader.
- Experience working in Agile/Scrum environments using tools such as Jira or Azure DevOps.
- Salesforce certifications such as Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Business Analyst are preferred.
- Strong analytical, communication, and client-facing skills with the ability to manage multiple stakeholder engagements.
