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A Cross-Platform Mobile App for Real-Time Delivery
Built a smooth customer-to-driver interaction system supported by real-time tracking, flexible scheduling, secure payment options, and intuitive UX.
Customer
Logistics Company
Country / Region
USA
Industry
Logistics & Transportation
Highlights
Real-Time Driver Tracking
Advanced Booking Engine
Seamless Payment Gateway
Scalable Cloud Architecture
App Details
The client had a vision for a mobile-first platform, which they put forward for the use of users to book in easy terms local logistics services, which include moving furniture, assembling items, or shipping packages. We removed the issues that came with the legacy service providers. To make this a reality at Melonleaf, we developed a rich-feature mobile app, which we built using modern cross-platform technology, which in turn gave us the ability to present consistent performance on Android and iOS devices.
The app has a simple onboarding process, GPS-based driver tracking, real-time order management, smart matching algorithms, and secure payment options. Also, we have both a separate customer and driver interface for job assignment and delivery reports. From log in to service, the experience is tuned for ease of use, speed, and satisfaction. We designed the app to grow with demand, to support geographical expansion and to be a base for future feature releases.
Challenges
On Demand Connection Between Customers and Drivers
They did not want a system that required customers to use the phone or fill out many forms; instead, they went for a mobile app-based solution that would have the drivers located, paired up, and sent out immediately. Melonleaf put together a real-time match-up system that uses geolocation and availability of the drivers’ information to see which driver is nearest to the pickup point and to assign them. This in turn reduced delays, cut down on idling time, and improved service delivery.
Scalable, Secure, and Fast Payment System Integration
Another issue we had was that of security and completion of transactions within the app for our users, and at the same time we had to see to it that our drivers were paid fairly and promptly. We integrated Stripe, a PCI-compliant payment gateway, into the app, which in turn allowed for payment via cards, wallets, and other digital means. Also, we introduced automated issues of invoices and e-receipts together with driver payment schedule through the linked wallet system. That which we did made the full payment process open, secure, and efficient for all parties.
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Key Features
Live Tracking ETA Updates
Through the use of the Google Maps API and Firebase, their users are able to track their assigned driver in real time. Also, we display to them the precise ETA, which in turn gives them a full picture of when their service will start or finish. This in turn builds trust and improves the delivery experience.
Flexible Bookings Rescheduling
The delivered platform has options for immediate booking or scheduling for a later date. We see that in just a few taps users are able to reschedule, cancel, or edit their bookings. We have designed this with the user in mind, which is why we cater to both last-minute and planned delivery needs.
Smart Driver Assignment Dispatch
We developed custom logic that looks at driver availability, proximity, and service type issues to report optimal job allocation. We see this as an improvement in which we reduce human error and speed up the dispatch process, which in turn increases productivity and also customer satisfaction.
In-App Payments Transaction History
Stripe integration, which is designed for smooth in-app payments through debit and credit cards as well as wallets. We designed this in a way that customers get digital receipts, and drivers have access to their earnings and payment history, resulting in making the platform very transparent and user-friendly.
Technical Stack
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COMPANY
A US-based company that is into providing reliable tech-based moving and delivery services to individuals and businesses all over the country. They sought to have a high-performance mobile platform, enabling users to schedule, track, and manage local delivery, moving, and assembly services with ease.
We went from complex delivery processes to a very easy-to-use app, which our users love. Also, their technical expertise and what they brought to the table in terms of collaboration far exceeded what we expected.
Conclusion
Through the reimagining of the old-school delivery and transport model into a contemporary mobile-first experience, our client is at the head of the pack in terms of on-demand logistics in the USA. We delivered a full-scale digital solution tailored to their unique business model, powered by the latest in mobile tech.
We delivered a scalable, secure, and very user-friendly app that their customers use and which they love. They achieved a fast market time with our agile development process and post-launch support, which helped the client to improve and grow their business.
Benefits
- Decreased driver assignment delays with automated dispatch systems.
- Improved visibility into real-time tracking and status updates.
- Boost with a single tap into booking and payment.
- Improved operational efficiency, which includes our driver and customer modules.
