Get in touch with our certified consultants and experts for your innovative solutions and services. We've helped multiple companies and clients' industries transform their business capabilities to fulfill their business objectives and vision. Schedule a Call
Empowering Healthcare Excellence with Salesforce Health Cloud Implementation
We Implemented salesforce health cloud to streamlined patient management for a leading healthcare clinic, integrating centralized records, improved communication, and secure data access.
Customer
Healthcare Clinic
Country / Region
Australia
Industry
Healthcare
Highlights
Centralized Patient Records
Improved Communication
Streamlined Administration
Efficient Portal Access
Client Requirements
Centralized Patient Data
A system that would allow the clinic to store all patient data in one accessible location, making it easier for medical professionals to administer effective treatment.
Patient Record Creation and Management
The ability to create and manage patient records quickly and efficiently within the Salesforce Health Cloud.
Provider Management
Tools for managing healthcare providers and their interactions with patients.
Household Relationship Management
A comprehensive view of patient relationships, including family members and healthcare providers.
Challenges
Manual Record Creation
The process of entering patient and provider information was manual and time-consuming, resulting in administrative bottlenecks and delays in updating patient records.
Limited Care Coordination
The client needed better tools to coordinate care between patients, families, and healthcare providers, as the existing system lacked real-time communication and visibility across all stakeholders.
Fragmented Patient Data
The clinic previously struggled with scattered patient records, making it difficult to provide timely and effective care. This lack of centralized data also led to inconsistencies and errors in patient treatment history.
Non-Customizable Interface
The clinic’s existing system was rigid and did not allow for the necessary customizations to fit their workflow, limiting its ability to adapt to the clinic’s evolving needs and processes.
Solutions
Salesforce Health Cloud Implementation
We implemented Salesforce Health Cloud to store patient data centrally, enabling quick access to essential information for both medical professionals and patients.
Custom Object Management
We have used Health Cloud’s 71 standard objects, such as EHR (Electronic Health Record), Encounter, Condition, Procedure, and Observation, to ensure all necessary patient and provider data was captured accurately.
Admin Control for Customizations
Using the Health Cloud Admin application, the clinic’s administrative staff can manage and customize the patient card, care plans, and other components to suit the evolving needs of the clinic.
Household Relationship Management
We implemented a household model to manage and display patient relationships, such as family members, healthcare providers, and insurers, in a single view.
Unlock Seamless Patient Management! Upgrade Your Clinic's Efficiency with Our Salesforce Health Cloud Solutions.
Technical Stack
Build Your Mobile App Today
COMPANY
Our client is a leading healthcare clinic dedicated to providing high-quality medical services. Focused on patient-centered care, the clinic sought to enhance its digital infrastructure to improve efficiency, streamline communication, and deliver a seamless patient experience.
Conclusion
Salesforce Health Cloud has revolutionized patient management for the clinic by centralizing data, improving communication, and streamlining administrative processes. The solution ensures efficiency, enhances patient engagement, and sets a strong foundation for future healthcare innovations.
Benefits
Centralized Data Management
All patient, provider, and care plan information is stored in a single system, ensuring data accuracy and easy access for medical professionals.
Enhanced Patient Engagement
Patients can easily access their health records, search for providers, and stay informed about their care plans, leading to better engagement in their own healthcare.
Improved Care Delivery
With real-time access to patient data and care plans, healthcare providers can make better-informed decisions, leading to improved patient outcomes.
