Enhanced Mobile Booking Experience for a Hotel Booking Agency

We put together a high-performance, cross-platform app solution for our client to improve user experience, increased direct bookings, and automated key processes.

Customer

Hotel Booking Company

Country / Region

Australia

Industry

Travel and Hospitality

Highlights

Seamless Multi-platform Booking

Real-Time Availability Updates

Integrated Payment Gateway

Scalable App Architecture

App Details

We delivered a strong mobile app by utilizing Flutter technology that is capable of developing both iOS and Android with a single code base. Our goal was to achieve a user-friendly booking process for visitors (personalization, availability updates of objects in real-time, interactive mapping, and quality payment security).

With the app, users can search and compare hotels, view their booking history, access customer service, and enjoy special offers. Built using a Node.js backend and Firebase, the application was meant to be an asset for performance, security, and scalability due to real-time updates.

Challenges

Dependence on Third-Party Booking Platforms

The client heavily relied on OTAs and third-party platforms, such as limiting direct contact with customers and increasing operational expenses due to commissions. This created even more challenges to the company’s ability to nurture direct customer loyalty. With the introduction of a high-performance mobile application, Melonleaf empowered the client to rebuild the bond with customers, increase brand awareness, and reduce third-party dependency through direct bookings on the app.

Solutions

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Technical Architecture

Key Features

Real-Time Hotel Availability & Booking Engine

The deisgned app merges with the central reservation system to offer current room choices, rates, and full descriptions of hotels to its users. Booking confirmation is immediate with real-time synchronization of changes in all relevant records, thus eliminating errors in inventory control and overbooking.

Personalized Search & Filter Functionality

Users can instantly filter down their search by stating some criteria like prices, location, ratings, etc. Utilizing machine learning, the platform presumes what users will select and offers appropriate recommendations while guaranteeing a personalized search process.

Integrated Payment Gateway & Transaction Security

Our integrated payment method utilizes Stripe for our client to offer an accessible and compliant checkout for payments through credit and debit cards, as well as multiple mobile payment alternatives. Their users are now alerted to receipts, confirmations, and booking statuses in the app in real time.

Automated Notifications & Support

The app uses Firebase for the delivery of real-time push notifications to users of confirmations, discounts, and other support updates. A chatbot-based support system is also delivered in the app to aid users in promptly resolving issues without the aid of human support.

Technical Stack

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COMPANY

The client is an online hotel booking company, which is a growing entity in Australia that also includes business and leisure travelers’ needs. They put in place strategies to improve customer care, get more of the book out of the customer’s mouth, and also report back that they saw success in mobile transformation.

Working with Melonleaf was a shift in our approach. Their team transformed our mobile platform, which in turn enabled direct engagement and modernized user experience beyond what we expected.

Conclusion

We worked with an australian hotel booking company to rework their website into a mobile app solution. We utilized Flutter app development, which in turn allowed them to lower operating expenses, take back control of their customer relationships, and at the same time give guests a stress-free booking experience across devices.

Our experts delivered a very robust and scalable solution that at the same time was a very automated solution that improved the user experience. As a result, the client reports better booking numbers, very happy customers, and a more present mobile footprint in a very competitive travel space.

Benefits