CoViewer: Real-Time Salesforce Records View

Acquire real-time visibility to prevent conflicts and ensure smoother data management while improving efficiency across teams.

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Get CoViewer on Salesforce AppExchange

Install CoViewer now for a smoother, more efficient Salesforce experience. Download today or contact us for setup support.

CoViewer: Concurrent Live User View

CoViewer is a Salesforce app, i.e., a complete agent that end users can utilize to track and monitor record viewing on a real-time basis on key Salesforce objects. It is provided, be it custom or standard, to give instant visibility about who currently views a record for seamless collaboration and redundant updates.

5x

Faster Notifications

Receive real-time sticky and popup alerts to improve workflow efficiency.

4x

Team Collaboration

Enhance multi-department cooperation while maintaining data integrity across Salesforce.

3x

Task Productivity

Monitor record activities instantly, boosting task completion speed and accuracy.

Our Customers

With 200+ projects delivered for 180+ clients across 12+ industries, we’ve been trusted by businesses that value quality, innovation, and results. Work with a team that’s chosen by those who don’t settle for less.

Listen What Our Clients Say

Discover how these companies are transforming the way they work, with Melonleaf Consulting

Emily Parr | New York, USA

Senior Director, Class Action Capital

Melonleaf has been our trusted CRM partner for 5 years, delivering reliable, innovative solutions tailored to our business needs, supported by excellent communication and a results-driven approach.

Jeffrey Balk | Florida, USA

Owner and CEO, AllayPay, Inc.

Melonleaf has been a trusted partner in our growth journey. From AI to custom portals, their reliable team makes every project a success with their expertise, innovation, and great support.

Paul Price | New York, USA

CEO, Argyle

Melonleaf's client-centric culture and smart engagement models set them apart. Their responsive, reliable team ensures our complex marketing technology runs smoothly, making them an invaluable long-term partner.

Key Features of CoViewer

CoViewer simplifies team collaboration and workflow in Salesforce. With real-time notifications, customizable dashboards, and activity monitoring, your team can gain instant visibility and control over every record.

Real-time Record Viewing Alerts

Know when different users access the same record at once because CoViewer sends instant notifications to the teams for real-time collaborative work free of data overwrite.

Flexible Configuration Options

With the settings page, it's an easy way to determine which object record to subject to CoViewer. Customize it to meet your organizational workflow without any complexity.

User Access Control

Keep security and control over CoViewer's functions by providing access settings for users. Given a streamlined way of working, permissions are assigned only to relevant team members.

Compatibility with Salesforce Editions

CoViewer works seamlessly with Salesforce Professional, Enterprise, and Unlimited Editions. Hence, this is applicable to other business needs.

How Does It Looks?

CoViewer Dashboard

CoViewer's Solutions

Experience the efficiency of CoViewer's advanced solutions for enhanced accuracy.

Live User Presence

You can get real-time visibility that offers smooth collaboration because it informs users who are currently working on a record and prevents both iterative work and conflicting updates.

User Activity Indicator

CoViewer provides functionality that enables multi-department teams across the organization to monitor active record changes so users can avoid incorrect overwriting of data.

Conflict Prevention Alerts

A real-time alert system reveals simultaneous access to the same record, thus enabling teams to forestall conflicts that result in repetitive work.

Lightweight & Efficient

It operates efficiently within the Salesforce without reducing performance speed. Users benefit from this non-intrusive performance solution that enables collaboration without impacting system operations.

In-App Notifications

Salesforce users can receive real-time alerts that are fully customizable through the Salesforce application interface. The system will display important record activities through either stickies or pop-ups to maintain complete notification coverage.

Team Collaboration

Users maintain smooth teamwork as the system keeps them notified about concurrent view accesses to the same record. Productivity improves significantly for teams because CoViewer maintains group alignment effectively.

Wide Ranging Real World Applications

CoViewer makes your Salesforce journey even easier. Be it sales tracking, customer support, or cross-team collaboration—in every scenario, this tool makes your team faster, smarter, and data-driven. Every use case offers instant insights and better decision-making.

Sales: Lead & Deal Overlap

Sales reps sharing accounts may end up reaching their prospects several times or modifying records simultaneously because of a lack of visibility. CoViewer eliminates conflicts between sales employees and representatives by presenting who currently interacts with leads and opportunities.

Customer Support: Faster Case Resolution

CoViewer allows customer services agents to immediately detect other team members accessing the same case or ticket, thus eliminating redundant responses while speeding up the ticket resolution process efficiently and effectively. It improves both service quality standards and provides quicker time responses.

Cross Departments: Record View Visibility

The account details require simultaneous access from sales and customer support alongside finance and across departments within organizations. CoViewer provides real-time system updates through notifications to ensure team members receive current account data when one team member makes an update.

Operations & Compliance: Ensuring Data Accuracy

Just as healthcare and finance sectors, which need stringent data compliance, benefit from CoViewer because it shows instant record activity, thus stopping accidental data overwrites. The data accuracy coupled with lower compliance risks becomes possible because of this system.

Remote & Hybrid Work: Better Team Synchronization

Remotely distributed teams require clearer observations of their current operations. CoViewer functions as an essential connection that lets users observe live record interactions, which promotes teamwork efficiency by eliminating extra meetings and chats.

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Get in touch to discover tailored strategies that move your business forward.

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Quick Installation Guide: CoViewer on Salesforce AppExchange

CoViewer is quick to set up in Salesforce. With easy installation, you can quickly leverage the tool to increase your team's productivity and efficiency.

Find CoViewer on the Salesforce AppExchange, click on “Get It Now” and select Production or Sandbox.

Use the login and approve permissions before proceeding to confirm the installation.

Choose the scope of your installation: Admins Only, All Users, or Specific Profiles.

Verify installation in Setup > Installed Packages, and grant access via profiles or permission sets.

Set up real-time tracking and custom notifications; then test it with different users.

Find Out Our

Clients' Success Stories

How CoViewer is Improving your Business Productivity?

CoViewer makes your team more focused and efficient. Smart alerts, instant activity tracking, and collaboration tools make every task quick and easy to complete.

Reduces Duplicate Efforts
Enhances User Experience
Optimizes Resource Management
Reduced Data Entry Errors
Encourages Teamwork Across Departments
Improves Decision-Making

Reduces Duplicate Efforts

Multiple users should avoid working simultaneously on the same record. With CoViewer users receive real-time system visibility which prevents work duplication and enables them to concentrate on tasks that truly matter.

Enhances User Experience

Users can easily observe live record activity because the interface design keeps everything clean and easy to navigate. The ability to customize notification settings creates a productive workflow which intrudes minimally.

Optimizes Resource Management

Team members gain effective task prioritization through current user activity on record work. Organizational efficiency will enhance through improved workload distribution which results in better operational outcomes.

Reduced Data Entry Errors

The system prevents wrong entries from appearing in data due to multiple users needing to comply with the same record. CoViewer provides instant warnings about simultaneous record access to ensure data reliability by stopping data corruption.

Encourages Teamwork Across Departments

The workplace becomes both more connected and transparent when users can observe real-time user activity throughout the system. Instinctive group work in Salesforce becomes effortless thanks to CoViewer.

Improves Decision-Making

The functionality of live record tracking gives teams better insights into current operations across departments and within organizations. That results in enabling timely decisions making that drive efficient processes and work operations flows.

Our Clients' Experiences that Brought Change and Success

See how our IT and Salesforce services have driven businesses to better results and success. Read our testimonials to learn our story.

Amir-CEO

United States

CEO, Left Coast Leaders

CEO, Left Coast Leaders

Melonleaf Consulting perfectly executed the created designs, which met our needs. Their high level of responsiveness and understanding established a seamless workflow and delivered accurate results. Moreover, the team’s expertise improved our company’s business beyond expectations.

Kim-Brown

United States

CEO, Centrally Human

CEO, Centrally Human

Melonleaf Consulting helped increase order volume and improved the subscription model and user flow. The team’s flexibility reflected a quick turnaround. They showed proven custom development skills throughout, resonating with the client’s mission and vision.

Joshua-Ladle

United States

Founder & CEO, 11th St. Capital

Founder & CEO, 11th St. Capital

Melonleaf Consulting’s efforts have considerably enhanced the business workflow and time management, avoiding tedious manual tasks. We greatly appreciates the team’s responsiveness, confidence, and willingness to find workarounds to any challenge, delivering satisfactory results.

Bob-Spaner

United States

Business Director, MenMD

Business Director, MenMD

With the help of Melonleaf Consulting, our portal was more convenient and efficient for physicians to access and send prescriptions. The team provided accessible communication and held regular meetings for project deadlines. Above all, they satisfied and met the expectations.

9

United States

Salesforce Business Analyst, Arrow Electronics

Salesforce Analyst, Arrow Electronics

Thanks to Melonleaf Consulting’s work, we had a successful rollout with no post-production launch adjustments required. The team communicated constantly and provided proper and well-explained documentation. Their ability to ramp up available production hours as necessary was very impressive.

Holly-Robinson-Head-of-growth

United States

Head of Growth, Peak Performances

Head of Growth, Peak Performances

Melonleaf Consulting’s Salesforce solution has resulted in a streamlined workflow process and more efficient tracking of organizational goals and KPIs. Supportive and communicative, the team conducts daily meetings to finalize details. They provide significant results on time and within the budget.

Frequently Asked Questions

What is CoViewer and what does it do?

CoViewer is a real-time collaboration tool for Salesforce that shows who else is viewing the same record. It instantly notifies multiple users accessing a record, thereby eliminating the chances of duplicated efforts as well as ensuring smooth teamwork.

Does CoViewer require any external tools or setup?

No, CoViewer is integrated into Salesforce and does not depend on any external tools or an extra setup. CoViewer installs from the Salesforce AppExchange directly to use.

Can I customize the notifications for CoViewer?

Yes, CoViewer provides different options for notifications, including sticky notifications or pop-up notifications, so that the teams can be alerted in a manner best suited to their workflow.

Is CoViewer free to use?

Yes, CoViewer has a free version with important core functionalities. Further customizations or enterprise enhancements needed may be provided by consulting or development support.

Who do I contact for support or customization?

For support and customization or if you have some extra integrations you want, contact our team of experts. We assume all onboarding, enhancements, and technical support for you to enjoy your time with CoViewer.

Get CoViewer on Salesforce AppExchange

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