Manual Processing Issues:

• The existing manual authorization process led to potential errors, delays, and inefficiencies.
• The lack of standardization in processing forms created a cumbersome experience for both the agency and its customers.

Security Concerns:

• Handling credit card information manually posed a significant risk of unauthorized access and potential data breaches.
• The absence of a secure digital platform heightened concerns about the safety of sensitive financial details.

Lack of Streamlined Process:

• The absence of a standardized digital platform resulted in a disjointed and unorganized workflow.
• Manual handling of authorization forms led to delays in the overall ticket booking process.

Customer Experience Challenges:

• Customers faced difficulty in easily editing their details, leading to frustration and potential data entry errors.
• The absence of an automated confirmation mechanism hindered providing customers with instant verification of their booking.

Operational Inefficiencies:

• Manual efforts in processing authorization forms consumed unnecessary time and resources.
• The absence of real-time updates created challenges in maintaining accurate and up-to-date information.

Risk of Compliance Issues:

• Without a standardized process, ensuring customers acknowledged and accepted terms and conditions was challenging.
• The lack of a digital solution increased the risk of compliance-related issues in the authorization process.