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A Seamless Mobile Health Experience Powered by Salesforce Integration
We built a healthcare app for our client and integrated it with Salesforce to enable real-time health tracking, scheduling appointments, or following up on prescriptions.
Customer
Healthcare Clinic
Country / Region
United States
Industry
Healthcare
Highlights
Connected App Integration
Real-Time Patient Dashboard
HIPAA-Compliant Chat Support
Prescription Management
App Details
The mobile app was conceptualized and developed as an end-to-end patient engagement solution, which was fully integrated with the client’s Salesforce backend. The patients can control their health profile, appointments, and medical engagement in a safe and responsive portal. They can track services like weight loss and mental health care progress in-app easily.
The app was connected to Salesforce through a Connected App configuration over the OAuth 2.0 secure authorization method, and sensitive healthcare information was exchanged according to HIPAA regulations. The app was developed on a mobile-first basis, which guaranteed real-time viewing of health scores, prescriptions, and service changes, making patients more independent and the system more reliable.
Challenges
Fragmented Access to Health Information
The challenge of patients having a single source of their health information was solved by centralizing all patient-related information through Salesforce and presenting it on an easy-to-read mobile dashboard. The patients could also manage their profile, check the appointment history, and refer to prescriptions without third-party reliance.
Secure & Scalable Communication Architecture
A REST API integration architecture provided the solution to real-time and secure communication between the mobile app and backend systems. The use of Modular Apex web services was done to guarantee real-time processing, scalable performance, and low latency. Authentication was carried out using OAuth 2.0, which provided a high level of security for patient data.
Chat Support and Case Management Integration
The need for frictionless patient support was addressed with the implementation of HIPAA-compliant in-app chat capabilities. Mechanisms to create cases and follow up on them were also turned on so that users could submit inquiries or support tickets, which were immediately synced with Salesforce.
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Key Features
Patient Profile Management
A unified dashboard was developed for patients to control their personal health information. The application provides the functionality of updating contact information, blood type, address, and medical history. This profile is also synced with Salesforce in real-time, so it is accurate and available throughout touchpoints.
Appointment Schedule and Tracking
We provided patients with the capability to book, view, and manage appointments directly within the mobile app. Availability of slots in real-time was queried through API endpoints, which were configured to use Salesforce Apex services, allowing the seamless process of booking an appointment and reflecting it immediately in the calendar.
Secure Authentication and Access
The authentication flows were managed through the OAuth 2.0 protocol on Connected App settings on Salesforce. Sign-in and sign-up were both facilitated through OTP verification based on mobile numbers, thus making sure that the identity of every patient was verified before allowing them to access sensitive health information.
Case Raising and In-App Chat
It included a chat support option in real time to enable patients to communicate with care teams. Every discussion might result in support cases, which were logged and monitored through Salesforce, providing visibility and the full resolution cycle in the app.
Technical Stack
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COMPANY
Our client is a USA-based healthcare provider focused on patient-first solutions, wellness, and chronic care. We assisted them with a HIPAA-compliant mobile application to enhance patient self-service and engagement.
Conclusion
The mobile app was created with the intent to transform the concept of patient engagement into a connected digital experience. The app is provided with a powerful Salesforce integration and secure architecture that ensures that the gap between clinical services and user convenience is eliminated.
By enabling secured authentication, on-demand data, and chat functionality, the app helps both patients and staff members to build a more open, responsive healthcare environment. Through the use of an integration framework, the application has provided an extensible, dependable, and pleasant-to-use platform that powers healthcare innovations even when on the move.
Benefits
- Enhanced patient interaction in real-time mobile access
- Improved appointment and service visibility
- Flawless patient-care staff communication
- HIPAA-compliant exchange of patient data is secured
