Business Cuts Process Time by 38% with Salesforce Consultants NYC

One of the mining and quarrying companies in New York, USA was assisted by the Salesforce Consultants NYC to streamline operations, automate workflows, and consolidate the data systems, leading to accelerating processes and bringing better operational visibility to different departments.

Customer

Mid-sized Mining & Quarrying Company

Country / Region

New York, USA

Industry

Mining & Quarrying

Highlights

Implementation of Workflow Automation

Consolidated Data Management

Real-Time Analytics Setup

Scalable CRM Architecture

Client’s Requirements

Process Automation Needs
Semi-manual and repetitive processes had to be automatized to decrease reliance on human involvement, decrease mistakes, and enhance turnaround time in operations and reporting processes.

Visibility of Data is centralized
There was the need to have a common platform that could centralize customer data, operations data and sales data and be able to create a better coordination between different divisions and their data systems to remove silos of data

Improved Decision-Making
There was a need to have more advanced reporting and dashboard service in order to come up with real-time insights that would allow the leadership teams to make quick and more informed matters about the business.

Challenges