Unified Request Portal
A single platform where families could request emergency assistance and receive timely support.
Priority & Allocation Logic
The nonprofit needed automated prioritization of requests based on urgency, location, and vulnerability.
Volunteer & Resource Management
Real-time tracking of volunteer availability and inventory was required to ensure rapid and efficient dispatch.
Relief requests were submitted via calls and emails, causing delays and errors.
Hard to determine which families needed immediate attention based on children, elderly, or medical conditions.
Without automation, coordinating volunteers and allocating supplies was slow and inefficient.
No real-time insight into available stock, active volunteers, or resources distributed across regions.
Service Requests Setup
Configured intake forms for families to submit requests for shelter, food, or medical aid, automatically captured in Salesforce Nonprofit Cloud.
Priority Allocation Logic
Custom logic categorized requests by urgency, location, and vulnerability, ensuring the most critical families received help first.
Volunteer & Supply Tracking
Linked volunteer availability and inventory with incoming requests, streamlining deployment of resources.
Impact Dashboards
Dashboards provided real-time visibility into families served, resource utilization, and regional coverage for leadership and donors.
Our client is a nonprofit in the USA focused on providing emergency relief during floods, earthquakes, and wildfires, helping families receive timely access to food, medicine, and volunteers.
“With this Salesforce Nonprofit Cloud solution delivered by Melonleaf, we can respond faster, allocate resources effectively, and track our impact in real time. Our teams can focus on helping families rather than managing spreadsheets and calls.”
The Salesforce Nonprofit Cloud solution enabled the nonprofit to centralize requests, automate priority-based allocations, and track real-time impact. Critical families received timely support, volunteers and supplies were deployed efficiently, and the nonprofit scaled its disaster response across multiple regions with transparency and accountability.
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