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Custom Google Calendar Integration in Salesforce Community
We implemented a Custom Google Calendar Integration in Salesforce Community for a healthcare company in Florida, streamlining appointment scheduling and enhancing patient experience with real-time doctor availability.
Customer
Healthcare Firm
Country / Region
United States
Industry
Healthcare
Highlights
Seamless Appointment Scheduling
Real-time Calendar Updates
Improved Patient Experience
Enhanced Doctor Productivity
Client Requirements
Seamless Appointment Scheduling
The client required an integrated system to allow patients to easily book appointments with physicians.
Real-Time Physician Availability
Patients needed a transparent way to check doctors’ availability without delays or manual intervention.
User-Friendly Interface
A simple and accessible platform was needed to enhance the booking experience for both patients and healthcare providers.
Automated Scheduling Process
The client wanted to eliminate manual calls and scheduling inefficiencies to reduce errors and improve productivity.
Scalability & Integration
The solution needed to integrate with existing healthcare systems and support future growth.
Challenges
Manual Scheduling Process
Patients had to call clinics to check availability, leading to inefficiencies and scheduling errors.
Lack of Real-Time Updates
Doctors’ schedules were not dynamically updated, causing booking conflicts and delays.
Limited Accessibility
During COVID-19, patients faced difficulties booking appointments without physical visits.
Patient Dissatisfaction
Frustration grew due to long wait times and uncertainty in appointment confirmations.
Solutions
- Due to the nature of our client’s industry, which involves healthcare providers, there are numerous situations where patients want a flexible and user-friendly system to have a positive experience, such as when determining the doctor’s availability and making an appointment. Customers of our clients during COVID faced the same difficulty in arranging appointments with doctors and learning about their availability because they were unable to visit the clinic physically.
- We suggested a special combination of our patient Salesforce community portal with a special Google Calendar API to link the doctor’s calendar to solve this problem. Patients may simply check for open time slots and planned appointments at their convenience using the custom lightning components thanks to this integration, which enables doctors to change their availability in real-time in their calendar.
- We made sure that the scheduling procedure was comfortable and simple for patients and doctors by utilizing Google Calendar, a commonly utilized and well-known tool. The former manual calling system’s delays and uncertainty were eliminated by the integration, which also increased patient retention and satisfaction for the healthcare provider. The integration also improved how doctors managed their schedules, which led to more production and efficiency.
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Technical Stack
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COMPANY
Our client provides comprehensive men’s healthcare products and services, offering patient-specific compounded medications and commercially obtainable medicines across the United States.
Conclusion
By integrating Google Calendar into Salesforce Community, we provided an efficient, real-time scheduling system, improving patient experience and doctor efficiency. This solution eliminated delays, optimized appointment management, and set a benchmark for healthcare scheduling systems.
Benefits
Seamless Appointment Scheduling
Patients can easily check doctor availability and book appointments without manual intervention.
Real-time Calendar Updates
Integrated Google Calendar API allows doctors to update availability, ensuring accurate scheduling.
Improved Patient Experience
Eliminates manual calling delays, leading to higher patient retention & satisfaction.
Enhanced Doctor Productivity
Physicians efficiently manage schedules, reducing double bookings & administrative workload.
