Platform Continuous Management and Support
The manufacturer needed Salesforce processes and performance optimization alongside rapid resolutions to system problems to avoid delays in fulfilling orders.
Automation and Improvement of workflow
Delays were created by order entries and approvals that were made manually. Automation was required by the client to minimize errors, maximize the speed of the processing, and coordinate the work of sales and production correctly.
Actionable Reporting & Insights
To make the right decision on time, leadership required proper dashboards and reports on the status of orders, inventory, and operational efficiency.
Orders were either written down by hand and manually processed which led to delays and could have errors affecting customer satisfaction.
The sales and operations personnel wasted a lot of time on monotony, which impeded the productivity.
Reports were also inconsistent and delayed, and the management could hardly monitor the order progress and streamline the work flows.
Salesforce Managed Services Support
The staff was involved in constant monitoring, resolution of issues, and active enhancement to ensure stable and efficient processing of orders.
Automation of Order Workflows
The creation, approval and tracking of orders became automated diminishing manual intervention and accelerating the end-to-end process.
Live Dashboards and Analytics
Specially designed dashboards provided real-time data on the volume of orders, timeframes to meet them, and the performance of a specific team to manage operations more efficiently.
Our client is a manufacturing organization based in the United States, focused on improving operational efficiency and ensuring timely order fulfillment. The company sought to leverage Salesforce solutions to optimize workflows across sales and production, enabling better visibility, coordination, and scalable growth.
Through Salesforce Managed Services the manufacturer saved 25 percent of order processing time, increased efficiency of operations and visibility of all processes. Constant assistance and automation offered quantifiable business effect and a more efficient operation.
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