We helped a retail brand shift its customer service processes with the adoption of an autonomous AI support agent based on Salesforce Agentforce. Massive amounts of automated order tracking and return queries were automated, allowing intelligent, scalable, and contextual customer support delivery.
We helped our client in supporting their sales development process with the implementation of the AI-assisted Sales Development Representative built on Salesforce Agentforce. The manual lead qualification and inconsistent follow-ups were substituted with smart automation, leading to an increase in the pipeline velocity and engagement consistency.
We assisted our client in changing their internal business processes by an AI-based agent developed in Salesforce Agentforce. Delays in approval were automated, and manual routing was done, which made it possible to have streamlined service management across the departments in the manufacturing industry.
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