We helped a retail brand shift its customer service processes with the adoption of an autonomous AI support agent based on Salesforce Agentforce. Massive amounts of automated order tracking and return queries were automated, allowing intelligent, scalable, and contextual customer support delivery.
We helped our client in supporting their sales development process with the implementation of the AI-assisted Sales Development Representative built on Salesforce Agentforce. The manual lead qualification and inconsistent follow-ups were substituted with smart automation, leading to an increase in the pipeline velocity and engagement consistency.
We assisted our client in changing their internal business processes by an AI-based agent developed in Salesforce Agentforce. Delays in approval were automated, and manual routing was done, which made it possible to have streamlined service management across the departments in the manufacturing industry.
We implemented Salesforce Marketing Cloud to enable a healthcare services provider to modernize the process of acquiring donors, onboarding, and developing relationships based on tiers.
We automated and scaled a healthcare company’s operational workflow with Salesforce Marketing Cloud. The efficiency, compliance, and referral-based donor acquisition were improved through validation automation, CRM synchronization, and referral journey orchestration.
We assisted a healthcare client to create real-time, event-based engagement with Salesforce Marketing Cloud. Integrating geofencing, transactional automation, and operational data synchronization allowed us to boost walk-in donations and enhance donor communication transparency.
We supported a major multi-channel retail company that unified fragmented customer information in physical and digital platforms by deploying a real-time identity solution framework based on Salesforce Data Cloud.
Melonleaf developed CoViewer, a Salesforce-native real-time record viewer and team collaboration application that lets people in any department track who is using the same record, prevent duplication, and enhance the accuracy of data across enterprise processes.
We delivered a full-fledged support automation system based on an AI bot, allowing staff to prioritize the tickets and smart routing, and that is too fully integrated with Salesforce Service Cloud.
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