Improved Patient Engagement: A Tailored Community Portal with LWC, Experience Cloud, and Sales Cloud Integration

Client's Background

Industry – Healthcare

Our esteemed client, a leading healthcare clinic, has provided exceptional patient care for over a decade. Specializing in a wide range of medical services, the client’s commitment to innovation and patient satisfaction sets them apart in the competitive healthcare industry.

Client's Requirement

The client approached our team with a vision to enhance patient engagement and streamline processes through a customized community portal. They aimed to provide a seamless experience for patients, integrating appointment scheduling, a personalized menu, and a user-friendly e-commerce platform. The primary objectives were:

Customized Login Screen

A secure and user-friendly login screen for patients to gain access to the community portal.

Customized Sign-up Process

The simplified sign-up process for patients to create login credentials effortlessly.

Personalized Patient Menu

A customized menu within the portal to enhance patient interaction and access to relevant information.

Appointment Scheduling Model

An appointment scheduling system that connects patients with healthcare professionals efficiently.

B2C E-Commerce Page

A dedicated e-commerce page with Lightning Web Components (LWC) for patients to explore and purchase healthcare products.

Challenges Faced by the Client

Security and Compliance

  • Ensuring the security of patient data and compliance with healthcare regulations posed a significant challenge.
  • Implementing robust security measures was crucial to safeguard sensitive information and maintain compliance with healthcare standards.

Integration Complexity

  • Integrating the community portal with Sales Cloud required careful planning to ensure seamless communication between systems.
  • Overcoming the complexity of integrating different Salesforce components while maintaining data consistency was a challenge.

User Experience Design

  • Designing a user-friendly interface for patients with varying levels of technical proficiency presented a unique design challenge.
  • Balancing simplicity with functionality was crucial to cater to both tech-savvy and non-tech-savvy patients.


  • Anticipating the future growth of the clinic and an increasing number of patients, the solution needed to be scalable.
  • Designing an architecture that could accommodate a growing user base while maintaining performance and efficiency was a key consideration.

Features and Benefits of the Solution Offered

Customized Patient Menu

The implementation of a personalized patient menu empowers users to access relevant information, educational resources, and updates tailored to their healthcare needs.

Appointment Scheduling Model

Patients can easily schedule appointments with healthcare professionals, reducing waiting times and enhancing overall clinic efficiency.

B2C E-Commerce Page

The custom-built e-commerce page allows patients to explore and purchase healthcare products seamlessly, creating an additional revenue stream for the clinic.

User-Friendly Sign-up

The simplified sign-up process requires minimal information, enabling patients to create login credentials swiftly and access the portal’s features effortlessly.

Guest User Functionality

The portal caters to guest users, allowing them to initiate interactions without logging in. This feature enhances accessibility and encourages potential patients to explore the clinic’s offerings.

Scalable Architecture

The solution’s architecture is designed to scale with the clinic’s growth, ensuring that the portal remains robust and efficient as the patient base expands.

In conclusion, the collaboration between our development team and the healthcare clinic resulted in a cutting-edge community portal that not only met but exceeded the client’s expectations. By leveraging LWC, Experience Cloud, Apex, and Sales Cloud, the solution has transformed the way patients interact with the clinic, fostering a more personalized and efficient healthcare experience.

Tech Stack

  • LWC
  • Salesforce Sales Cloud
  • Salesforce Experience Cloud
  • Apex

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