We helped a retail brand shift its customer service processes with the adoption of an autonomous AI support agent based on Salesforce Agentforce. Massive amounts of automated order tracking and return queries were automated, allowing intelligent, scalable, and contextual customer support delivery.
We assisted our client in changing their internal business processes by an AI-based agent developed in Salesforce Agentforce. Delays in approval were automated, and manual routing was done, which made it possible to have streamlined service management across the departments in the manufacturing industry.
We delivered a full-fledged support automation system based on an AI bot, allowing staff to prioritize the tickets and smart routing, and that is too fully integrated with Salesforce Service Cloud.
Implemented an AI-based email composer in AI powered Salesforce Service Cloud with a contextual awareness to create branded and personalized email drafts in seconds.
We delivered a support system with Salesforce Service Cloud implementation and NLP capabilities provided by OpenAI and custom logic to automate customer support.
We developed a custom Salesforce Experience Cloud eCommerce solution for a Florida-based men’s healthcare provider, streamlining product ordering, shipment tracking, and patient membership management.
We implemented a Custom Google Calendar Integration in Salesforce Community for a healthcare company in Florida, streamlining appointment scheduling and enhancing patient experience with real-time doctor availability.
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