Customer 360 for Touchpoint
The interrelations between sales, support, web and marketing create a single Customer 360 view, which provides teams with a clear and comprehensive picture of the context of a specific customer.
Sales and Marketing Teams
The messages and outreach are customized to behavioral data, and marketing campaigns are more relevant for sales conversations to get more insight than based on intuition.
Cross-Channel Activation
Salesforce CDP segments are activated in multiple channels, and the customer experience is delivered in a coherent and coordinated manner across all channels.
Analytical Customer Experiences
The customer journeys will be developed with CDP experts according to customer actions and engagement signals, where the next step is not assumed by the real data but is based on it.
Analytics-Ready Profiles
Combined and clean profiles are available to analytics teams, so reporting, forecasting, and analysis of the performance is not done on a fragmented basis.